Terms and Conditions
Once you have made a confirmed reservation with us, rooms are held for your exclusive occupation and are guaranteed. Due to the nature of our business, cancellations, damage to rooms and slow or non-payment of accounts affect us significantly and we apply the following policies:
1) Reservation confirmations:
To confirm a reservation we require a current credit card number plus expiry date as a guarantee.
No charges will be made against the card unless cancellation/non-arrival fees etc arise.
If a credit card is not available as a guarantee, then one day’s accommodation (the deposit) must be paid in cash or by electronic transfer of funds to our bank account: 02 0528 0491266 010.
2) Changes in reservation term:
Any change in reservation will be treated as a new booking and additional administration charges may apply.
Any extension to a booking is subject to availability of units.
Earlier departure than the reserved date may not result in refund unless the management approve and are able to re-let the accommodation.
3) Cancellation / refund policy:
Cancellation or amendment of individual bookings must be notified no later than 48 hours prior to 1pm on the expected day of arrival. All bookings cancelled before 48 hours prior to 1pm on the expected day of arrival will incur a $30 administration fee.
All cancellations or amendments notified less than 48 hours prior to 1pm on the expected date of arrival will incur a cancellation fee of one day’s accommodation if the unit/s cannot be re-let.
If you fail to arrive for your booking you will be charged one days accommodation for a one day booking and two days accommodation for a two day or longer booking. If you failed to arrive for the first night of a stay longer than two days, all bookings after the second day will be cancelled.
Cancellation of group bookings must be notified no later than 30 days prior to the expected date of arrival.
4) Group bookings:
A bond is required for all group bookings. The bond is one day’s accommodation, this is in addition to the deposit which is also one day’s accommodation. The bond is refundable if the units are in the same condition on your departure as they were when you arrived.
All rates include Goods and Services Tax (GST).
Seasonal rates and minimum booking periods may apply.
Rates listed for online bookings are non commissionable.
We reserve the right to alter our rates at any time to meet financial circumstances beyond our control.
6) Check-in/Check-out: We welcome your arrival any time after 1pm and check-out is by 10am on departure day.
We will endeavour to accommodate both early check-in and late check-out requests wherever possible.
Any extra cleaning, repairs or replacement costs required to restore our unit(s) or property to their normal condition, plus a charge for any resultant loss of income, will be billed to the registered guest. Damage will be charged at replacement cost.
All our units are designated Smokefree. If smoking has been permitted in your unit(s) then you, the registered guest, will be charged appropriate cleaning and loss of income costs.
Visitors are permitted at management's discretion.
The registered guest is responsible for the behavior of all visitors invited to Viking Lodge Motel.
Parties and large groups are not permitted.
Noise must be kept to a minimum between 10pm and 8am.
A visitor's car must be parked on the street unless prior management approval has been obtained for the use of a spare car park.
Management reserves the right to evict any person who is disturbing other guests staying at Viking Lodge Motel.
With the exception of guide dogs, pets are not allowed in our units under any circumstance.
Pets may be permitted on the property with the prior approval of management.
11) Payment, charge accounts and overdue accounts:
All accounts are payable on departure.
Pre-arranged charge accounts are payable by the 20th of the following month (e.g. all April invoices are due for payment on or before 20th May).
If payment of an account is not received by due date we reserve the right to add the following charges:
Interest of 2.5% per month on outstanding balances plus an administration fee of $50 plus
Any debt collection and/or legal fees incurred to recover the debt.